Refund Policy
Return & Refund Policy
Right of Withdrawal
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, unworn, with tags, and in its original packaging. You’ll also need to provide a receipt or proof of purchase.
To start a return, please contact us through our customer service.
If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package.
Items returned to us without first requesting a return will not be accepted.
If you have any questions about returns, feel free to contact our customer support team anytime.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong product, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union – 14-Day Cooling-Off Period
Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
As stated above, the item must be in the same condition you received it — unused, unworn, with tags, and in its original packaging — and you’ll need to provide a receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved or not.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please remember it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please reach out to our customer support team for assistance.